Terms & Conditions

These Terms & Conditions apply to your use of the Wildfortune Casino website, related services, games, account functions and promotional offers. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

Additional terms may apply to specific products, games, payment methods, competitions or promotions. Where additional terms are provided, they should be read together with these Terms & Conditions. If there is an inconsistency, the specific terms for the relevant product or offer may apply to that product or offer.

The website is intended for people who are legally permitted to access online gambling services in their location. It is your responsibility to check whether online gambling is lawful where you live and to comply with all relevant Australian laws and regulations. Wildfortune Casino does not invite anyone to use the website where doing so would be unlawful.

Changes to these terms

These terms may be updated from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The current version will be made available on the website. You should review this page regularly. Continuing to use the website after an update is published may indicate acceptance of the revised terms. If you do not accept a change, you must stop using the relevant services.

Website access

Access to the website may be unavailable, delayed or interrupted because of maintenance, technical problems, security matters, communication failures or circumstances outside reasonable control. We may suspend, restrict or withdraw access to all or part of the website where necessary. We do not guarantee that the website will always be available, error-free or compatible with every device, browser or internet connection.

You must meet the minimum legal age and any other eligibility requirements that apply in your location before registering or playing. You must provide accurate, complete and current information when opening an account and keep that information updated. We may ask you to provide documents or other information to verify your identity, age, location, payment method or source of funds.

You may only open and use an account for yourself. You must not create accounts for another person, allow another person to use your account, sell or transfer your account, or use an account in a way that disguises the person participating in gambling. You are responsible for keeping your login details confidential and for all activity conducted through your account.

You must notify the operator promptly if you believe that your account details have been lost, stolen, disclosed or used without permission. We may take steps to protect your account, including suspending access, checking activity or requiring you to reset your credentials.

Verification and account restrictions

We may conduct checks before or after an account is opened and at any time while services are being used. These checks may include identity, age, address, payment, fraud, financial crime, responsible gambling and regulatory checks. If requested information is not supplied, is incomplete or cannot be verified, access to the account or certain transactions may be restricted.

We may refuse an application, suspend an account, close an account or cancel a transaction where required by law, where we identify a security or compliance concern, or where we reasonably believe that these terms have been breached. Any review will be handled in accordance with applicable requirements and relevant account information will be retained where necessary.

Fair use

You must not use the website for unlawful purposes, fraud, money laundering, market manipulation, cheating, collusion, automated play, unauthorised software, reverse engineering or any activity intended to interfere with the security or fairness of the services. You must not upload harmful code, attempt to access another person’s account or misuse any communication, payment or promotional feature.

Available payment methods, processing requirements and any applicable conditions are shown on the website or during the relevant transaction. You must use a payment method that belongs to you or that you are authorised to use. A payment may be declined, delayed or reversed where it cannot be verified, where the payment provider rejects it, or where additional checks are required.

You should only deposit money that you can afford to lose. A deposit is not a loan and gambling should not be used to solve financial difficulties. Funds in your account must be used in accordance with these terms and any instructions displayed for the relevant payment method. We may return funds through an appropriate verified method where required for security, compliance or payment processing reasons.

Games are governed by the rules displayed for the relevant game. You should read those rules before playing, including information about stakes, winning combinations, game features and any applicable limits. A game round is normally treated as completed according to the records held by the website or its approved systems. If there is a technical error affecting a game, transaction or account balance, we may correct the error and void or adjust affected activity where permitted.

You are responsible for checking your balance, game history and transaction information. If you notice an apparent error, unauthorised activity or an unexplained balance change, you should stop using the affected service and report the matter through the available support process. Records maintained by the operator may be used to investigate and resolve disputes, subject to applicable law.

Withdrawals

Withdrawal requests may be subject to account verification, payment checks, fraud prevention measures and any conditions displayed at the time of the request. We may require a withdrawal to be returned to the original payment method or another verified method. Processing times can vary depending on the payment provider, checks required and the information supplied by you.

You must not attempt to withdraw funds that are connected with fraud, unlawful activity, chargebacks, payment reversals or a breach of these terms. We may delay, reject or review a transaction where there is a reasonable security or compliance concern. Nothing in these terms removes any rights you may have under applicable consumer or other laws.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own terms. Those terms may set out eligibility, activation requirements, expiry, wagering conditions, game restrictions, maximum values, withdrawal conditions and other limitations. You should read the applicable offer terms before accepting or using an offer.

Unless an offer specifically states otherwise, a person may not obtain an unfair advantage by opening multiple accounts, abusing a technical or promotional error, coordinating activity or using a promotion in a way that is inconsistent with its purpose. We may cancel or adjust an offer where it has been awarded incorrectly or used in breach of its terms.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget and time limit before you play, keep your gambling separate from essential household spending, and never chase losses. If gambling stops being enjoyable or starts affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian service or qualified professional.

Tools or limits may be available to help you manage your play, such as deposit controls, activity reminders, breaks or account closure. The availability and operation of these tools may vary. A request to restrict or close an account should be made through the available account or support process. You should also consider blocking access to gambling services and seeking independent assistance if you are concerned about your gambling.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, manage accounts, process payments, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should read the Privacy Policy for further information about collection, use, disclosure, storage and access rights.

You are responsible for ensuring that the contact and communication details linked to your account are accurate. We may send service messages about security, transactions, account activity, changes to terms and other operational matters. Marketing communications may be subject to preferences, consent and applicable law.

Intellectual property and third-party content

The website, including its design, text, graphics, logos, software and other content, is protected by intellectual property laws. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, distribute, sell or exploit website content without permission, except where the law permits.

The website may contain links to third-party websites, payment services or other resources. These links are provided for convenience and do not necessarily mean that the operator endorses the third party. Third-party services may have separate terms and privacy policies, and you should review them before use.

Liability and disputes

To the extent permitted by law, the operator is not responsible for loss caused by events outside reasonable control, interruptions to communications or payment services, device or internet failures, misuse of an account, inaccurate information supplied by you, or unauthorised access resulting from your failure to protect account details. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded, restricted or modified.

If you have a question or complaint, please use the support or complaint process made available on the website and provide enough information for the matter to be reviewed. We may ask for further details, transaction information or identity verification. We aim to handle concerns fairly and in accordance with applicable obligations.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not amount to a waiver of that provision. These terms are subject to the laws and legal requirements that apply to the relevant services and your location.