Responsible Gaming

Online gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment, and outcomes are determined by chance or by the rules of the relevant game. Previous results do not predict future results. A winning session does not mean that another win is due, and a losing session cannot be recovered by continuing to play.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, in the same way you might budget for a meal, a film or another leisure activity. Once your budget or time limit has been reached, stop playing. Do not increase your spending because you are bored, excited or trying to change the result of a previous session.

• Only gamble with disposable income, never with money needed for rent, bills, food, education or other essential expenses.
• Set a spending limit before each session and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, tired, stressed, affected by alcohol or affected by medication.
• Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Keep gambling separate from financial planning, saving and investment decisions.
• Remember that gambling is not a reliable way to earn income or repay debt.
• Consider discussing your gambling budget with someone you trust.

Use available account controls

Where account tools are available, use them to support the limits you have chosen. Depending on the service and your location, controls may include deposit limits, spending limits, session reminders, time-outs, activity information or account closure. Read the terms of each control carefully before confirming it, as settings may apply for a defined period or may not be immediately changeable.

If you want to take a break, consider using a time-out or asking Wildfortune Casino support about the options available through your account. If you believe gambling is no longer safe for you, request account closure or self-exclusion. Do not open another account to avoid a restriction. If you have more than one account, tell support so that appropriate assistance can be considered.

Gambling can become difficult to control gradually. A problem is not defined only by the amount of money lost. It can also affect your time, relationships, work, study, health and peace of mind. Notice changes in your behaviour and take them seriously, even if you are still able to meet some financial commitments.

• Spending more time or money gambling than you originally planned.
• Trying to win back losses by continuing to gamble or increasing your stakes.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Hiding gambling activity, losses or transactions from family, friends or colleagues.
• Borrowing money, missing payments or using essential funds to continue gambling.
• Gambling to escape problems, loneliness, low mood or other difficult feelings.
• Arguing with people close to you because of gambling.
• Neglecting work, study, sleep, health or daily responsibilities.
• Feeling regret, shame or distress after gambling, but returning to play soon afterwards.
• Attempting to stop several times without being able to maintain the break.

One or more of these signs may indicate that it is time to pause and seek support. You do not need to wait for a serious financial loss or a crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and decide on practical next steps.

If you are chasing losses

Chasing losses means continuing to gamble, or increasing the amount staked, in an attempt to recover money already lost. This can quickly increase financial and emotional pressure. The safest response is to stop gambling, avoid making further financial decisions while distressed and speak with a trusted person or qualified support service. A loss cannot be guaranteed to be recovered through further play.

If gambling is causing concern, consider contacting a gambling support service in your state or territory, speaking with a GP or mental health professional, or talking with a trusted family member or friend. Support is available for people who gamble and for people affected by another person’s gambling. A support professional can help with budgeting, urges, relationships, stress and a plan to reduce or stop gambling.

You can also contact Wildfortune Casino through the support options provided on the website to ask about responsible gaming measures, account restrictions, time-outs, self-exclusion or account closure. Support staff may explain the process and the information required. They cannot guarantee gambling outcomes, recover losses or provide financial advice.

1. Stop gambling and leave the game or close the gambling session.
2. Remove easy access to gambling funds where practical, and review payment arrangements.
3. Tell a trusted person that you are taking a break and ask them to support your plan.
4. Request an account restriction, time-out, self-exclusion or closure through the available website process.
5. Review recent transactions and make a simple plan for essential bills and other commitments.
6. Arrange support from a qualified gambling counsellor, health professional or community service.
7. If you feel in immediate danger or are thinking about harming yourself, contact emergency services or an urgent crisis service in your area.

If you are supporting someone else, try to speak calmly and without judgement. Explain the behaviour you have noticed, encourage professional help and protect essential household finances where appropriate. Do not lend money to cover gambling losses or take responsibility for controlling another adult’s gambling. You can seek support for yourself as well.

Gambling is only for people who meet the minimum legal age and other eligibility requirements that apply to their location. Do not allow children or other unauthorised people to use your account. Keep your login details private, use suitable device security and log out when you finish. If you think another person has accessed your account, contact support through the website and change your password as soon as possible.

Account information and identity checks may be required to help protect players, prevent unauthorised use and meet applicable obligations. Provide accurate information and update it when necessary. Do not create or use an account on behalf of another person, and do not attempt to bypass an account restriction or self-exclusion.

Responsible gaming works best when it is reviewed regularly. Check your activity, deposits and time spent playing. If your circumstances change, such as a change in income, employment, health or relationships, reconsider whether gambling remains appropriate. You can choose not to gamble at any time, and taking a break is a positive step when gambling no longer feels enjoyable or controlled.

A simple personal reminder

Set a limit. Play for entertainment only. Never chase losses. Take breaks. Keep gambling away from essential money. Ask for help early. If you cannot keep gambling within the limits you set, stop and use the support options available to you.