Privacy Policy

Wildfortune Casino handles information needed to operate an online casino service and provide a safe, reliable experience. The information collected depends on how a player uses the website, which services are requested and whether an account is created. Some information is provided directly by the player, while other information is collected automatically when the website or services are used.

The types of information that may be handled include account and identification details, such as a player’s name, date of birth, contact details, username, account preferences and other information supplied during registration or account management. We may also handle verification documents or information used to confirm identity, age, eligibility and account ownership. These checks help protect players, prevent misuse and support responsible operation of the service.

Payment and transaction information may also be handled. This can include deposits, withdrawals, wagers, account balances, transaction history, payment method details and information needed to investigate or process a payment. Where appropriate, payment information may be processed through specialist payment providers. We aim to use only the information needed to complete, verify, record or support a transaction.

We may collect technical and usage information, including an internet protocol address, device type, browser type, operating system, language settings, approximate location, website pages viewed, access times, referral information and records of interactions with the website. This information can help us maintain website security, identify technical problems, understand general usage and improve website performance.

We may also receive information when a player contacts customer support, submits a request, reports a problem, provides feedback or communicates with us through an available channel. Communications may be recorded or retained where necessary to respond to the request, keep accurate service records, resolve disputes or protect the website and its users.

Personal information is used for legitimate operational, security, service and compliance purposes. The main reasons for handling information include creating and managing player accounts, providing requested casino services, processing account activity and responding to questions or support requests.

• To register, authenticate and maintain a player account.
• To verify identity, age, account ownership and other eligibility requirements.
• To process deposits, withdrawals, wagers, account adjustments and related transactions.
• To carry out anti-fraud, anti-money-laundering, security and risk checks.
• To detect, investigate and prevent unauthorised access, suspicious activity, cheating or other misuse.
• To provide customer support, investigate complaints and resolve technical or payment issues.
• To send service messages about accounts, transactions, security, website changes or important operational matters.
• To understand website usage, test features, improve functionality and maintain technical performance.
• To meet applicable legal, regulatory, accounting, record-keeping and responsible gambling obligations.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Where marketing communications are offered, they may be sent in accordance with applicable requirements and the preferences selected by the player. Players may withdraw consent to marketing at any time. Withdrawing marketing consent does not normally affect essential service messages, such as information about account security, transactions or important changes to the service.

Information may be shared where reasonably necessary for the purposes described in this policy. This can include sharing with service providers that support hosting, identity verification, payment processing, fraud prevention, customer support, security, analytics or communications. Information may also be disclosed where required or permitted by applicable requirements, in response to a valid request, or where disclosure is necessary to protect the service and its users.

Service providers may process information on our behalf and may have their own privacy terms. We expect information handled for Wildfortune Casino to be managed with appropriate safeguards and only for authorised purposes. However, no website, online account or method of transmission can be guaranteed to be completely secure.

Cookies and similar technologies

Wildfortune Casino may use cookies and similar technologies to support essential website functions, remember preferences, maintain sessions, improve security, measure website performance and understand general usage. Some cookies are necessary for the website or account services to work properly. Other cookies may help us improve content, functionality or communications.

Players can manage or restrict cookies through their browser settings. Browser controls may allow a player to delete existing cookies, block certain cookies or receive a notice before a cookie is stored. Disabling some cookies may affect website features, account access or the way certain services operate.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access to information may be limited to people and service providers who need it for authorised work. Security checks and verification processes may be applied to account activity, communications and transactions.

Players are responsible for keeping account credentials and devices secure. Players should use a strong, unique password, avoid sharing login details and contact support promptly if they suspect unauthorised access or unusual account activity. We may ask for information to confirm identity before discussing an account or completing a privacy-related request.

Storage and retention

Personal information may be stored in electronic systems used by Wildfortune Casino and its authorised service providers. Depending on the service and the providers involved, information may be processed or stored in more than one location. Appropriate safeguards are expected to apply when information is handled in this way.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law, even after a player closes an account. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Depending on the circumstances and applicable requirements, players may have rights in relation to their personal information. These rights may include asking whether information is being handled, requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information and withdrawing consent to marketing.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: ask us to correct information that is inaccurate, out of date, incomplete or misleading.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, dispute or operational reasons.
• Marketing consent: withdraw consent to marketing communications or update marketing preferences. Essential account and service messages may still be sent.
• Information about handling: ask general questions about how personal information is collected, used, shared or retained.

To exercise data rights, request access or correction, ask about deletion, or withdraw consent to marketing, contact support@wildfortunecasinos-aussie.com. Please describe your request clearly and include enough information for us to understand what you need. For account-related requests, we may need to verify your identity before providing information or making changes. This helps prevent information from being disclosed to the wrong person.

We will consider privacy requests and respond within a reasonable timeframe, subject to the nature of the request, the information needed to verify identity and any applicable exceptions. A request may be refused or limited where responding could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a requirement to retain information.

If a player is unhappy with how a privacy request has been handled, they should first contact us using support@wildfortunecasinos-aussie.com so the issue can be reviewed. This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will apply when it is published on the website, and players should review it periodically.